Frequently Asked Questions

Frequently Asked Questions (FAQs)

At Home-Finds, we want your shopping experience to be as smooth as possible! Here are some of the most common questions our customers ask. If you need further assistance, don’t hesitate to reach out to our friendly support team.

1. What products does Home-Finds offer?
We specialize in high-quality kitchen and home essentials designed to make your everyday life easier. From innovative cooking tools to stylish storage solutions, we have everything you need to elevate your home.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £50. For orders below £50, a small shipping fee of £2.95 applies. International shipping costs are calculated at checkout.

3. How long does delivery take?

  • UK Orders: Typically arrive within 3-5 business days.
  • International Orders: Delivery times vary depending on your location. Estimated delivery times will be provided at checkout.

4. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a confirmation email with a tracking link so you can follow your package’s journey.

5. What payment methods do you accept?
We accept a variety of payment methods, including:

  • PayPal

6. How do I return an item?
If you're not completely satisfied with your purchase, you may return it within 30 days of receiving your order. Items must be unused, in original packaging, and in resellable condition. Simply contact us at support@home-finds.uk to initiate a return.

7. When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days to your original payment method.

8. What should I do if my order arrives damaged or incorrect?
We’re sorry for the inconvenience! Please contact us immediately with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

9. Do you ship internationally?
Yes, we do! International shipping rates and delivery times will be calculated at checkout based on your location.

10. How can I contact customer support?
We’re always here to help! You can reach out to us via:
📧 Email: support@home-finds.uk
📞 Phone: +44 7451 267857

Still have questions? Feel free to reach out—we’d love to assist you!